All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@miningourown.com to obtain a Return Merchandise and the return form provided, then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return seven (7) days from the receipt of your item to process your return Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be
● Shipping Charges, Special Orders, Liquids, Candles, Soaps, Aromatherapy Products, Incense, Perishable Items, Gift Cards
For defective or damaged products, please contact us at the contact details below to arrange a refund.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Returns arriving with damaged items due to insufficient packaging / wrapping will not be eligible for return. Please Inspect your order upon receipt, if an item is damaged please take photos of the item as well as the box or package it arrived in and email to us within three (3) days of delivery. Returns not following these guidelines or without our prior authorization will not be accepted.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: