RETURN POLICY

Last updated January 17, 2025


We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@miningourown.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

MINING OUR OWN
Attn: Returns
RMA #
19976 WEST FLOWER STREET
BUCKEYE, AZ 85396
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:
     ●     Shipping Charges, Special Orders, Liquids, Candles, Soaps, Aromatherapy Products, Incense, Perishable Items, Gift Cards


For defective or damaged products, please contact us at the contact details below to arrange a refund.

Please Note
     ●     Sale items are FINAL SALE and cannot be returned.
     ●     Returns arriving with damaged items due to insufficient packaging / wrapping will not be eligible for return. Please Inspect your order upon receipt, if an item is damaged please take photos of the item as well as the box or package it arrived in and email to us within three (3) days of delivery. Returns not following these guidelines or without our prior authorization will not be accepted.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@miningourown.com